First cycle
degree courses
Second cycle
degree courses
Single cycle
degree courses
School of Science
Course unit
SC02121240, A.A. 2019/20

Information concerning the students who enrolled in A.Y. 2019/20

Information on the course unit
Degree course Second cycle degree in
SC1176, Degree course structure A.Y. 2014/15, A.Y. 2019/20
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Number of ECTS credits allocated 6.0
Type of assessment Mark
Course unit English denomination ADMINISTRATION OF IT SYSTEMS
Website of the academic structure
Department of reference Department of Mathematics
Mandatory attendance No
Language of instruction Italian
Single Course unit The Course unit can be attended under the option Single Course unit attendance
Optional Course unit The Course unit can be chosen as Optional Course unit

Teacher in charge FRANCESCO CLABOT 000000000000

ECTS: details
Type Scientific-Disciplinary Sector Credits allocated
Core courses INF/01 Computer Science 6.0

Course unit organization
Period Second semester
Year 1st Year
Teaching method frontal

Type of hours Credits Teaching
Hours of
Individual study
Practice 1.0 8 17.0 No turn
Lecture 5.0 40 85.0 No turn

Start of activities 02/03/2020
End of activities 12/06/2020
Show course schedule 2019/20 Reg.2014 course timetable

Examination board
Board From To Members of the board
7 a.a. 2018/2019 01/10/2018 28/02/2020 CLABOT FRANCESCO (Presidente)
MARCHIORI MASSIMO (Membro Effettivo)
CRAFA SILVIA (Supplente)

Prerequisites: The course does not require specific prior knowledge.
Target skills and knowledge: The course aims at introducing the students to the organization of an ICT department of a large company. In particular, it will discuss some established methodologies for setting the ICT processes (ITIL), the motivations that underlie the choice of products and technologies (ROI, SLA, etc.), some concrete examples of basic informative architectures as well as various case studies.
Examination methods: Multiple choice written test and small project/report on a concrete case.
Assessment criteria: The written test evaluates the student's knowledge of the foundational aspects addressed during the course. The second test assesses the student's ability to analyse and evaluate concrete aspects of the methodologies taught and their application in real life cases.
Course unit contents: The course describes the processes and roles that enable the IT department of a large scale company to work: the approach to problems, the responsibilities associated with each role, the tasks and how these should be carried out. The course deals with the relationships that need to be established and managed not only within the company, but also with customers and suppliers, through analysis and many real cases.

At the base of the course, the ITSM method called "ITIL" (IT Infrastructure Library) which has now become a MUST for the company organisation, a set of practices for the management and provision of IT services.

In addition to providing specific knowledge drawn from ITIL so as to enable students to easily pass the ITIL Foundation certification level, the course aims at explaining the nature of an IT department, its importance for companies and how its activity is deeply integrated in the production process. It is therefore necessary to transmit to students the mental attitude needed to operate in the IT field, with particular attention to the culture of the organisation, to the prevention of problems, to the management and control of activities, all fundamental areas for carrying out an effective and professional job.

During the course, the theoretical concepts will be illustrated by numerous real case studies (examples).
Planned learning activities and teaching methods: Lectures, class exercises and discussion of the proposed case studies.
Additional notes about suggested reading: On the course web site (link there are many downloadable documents in digital format: case studies, informative articles, etc.
Textbooks (and optional supplementary readings)
  • Pierre Bernard, Foundations of ITIL. --: Van Haren Publishing, 2011., acquistabile qui Cerca nel catalogo