First cycle
degree courses
Second cycle
degree courses
Single cycle
degree courses
School of Psychology
Course unit
PSN1032469, A.A. 2019/20

Information concerning the students who enrolled in A.Y. 2019/20

Information on the course unit
Degree course Second cycle degree in
PS1087, Degree course structure A.Y. 2017/18, A.Y. 2019/20
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Number of ECTS credits allocated 6.0
Type of assessment Mark
Course unit English denomination PSYCHOLOGY OF TOURISM
Department of reference Department of Philosophy, Sociology, Education and Applied Psychology
E-Learning website
Mandatory attendance No
Language of instruction Italian
Single Course unit The Course unit can be attended under the option Single Course unit attendance
Optional Course unit The Course unit can be chosen as Optional Course unit

Teacher in charge ROBERTA MAERAN M-PSI/06

ECTS: details
Type Scientific-Disciplinary Sector Credits allocated
Core courses M-PSI/06 Psychology of Work and Organisations 6.0

Course unit organization
Period First semester
Year 1st Year
Teaching method frontal

Type of hours Credits Teaching
Hours of
Individual study
Lecture 6.0 42 108.0 No turn

Start of activities 07/10/2019
End of activities 18/01/2020
Show course schedule 2019/20 Reg.2017 course timetable

Examination board
Board From To Members of the board
9 2019/20 01/10/2019 30/11/2020 MAERAN ROBERTA (Presidente)
BOCCATO ANGELO (Membro Effettivo)
PINATO SILVIA (Membro Effettivo)
ZAMPERINI ADRIANO (Membro Effettivo)
8 2018/19 01/10/2018 30/11/2019 MAERAN ROBERTA (Presidente)
BOCCATO ANGELO (Membro Effettivo)
PINATO SILVIA (Membro Effettivo)
ZAMPERINI ADRIANO (Membro Effettivo)

Prerequisites: The course deals with the analysis of the tourism phenomenon, through interpreting Work and Organizational Psychology. This phenomenon constitutes a particular and stimulating area of applicative research, a laboratory where multiple variable interact. Therefore, the prerequisites are mainly at least the basic knowledge of this discipline, as well as research and survey methodology techniques, both qualitative and quantitative.
Target skills and knowledge: The objective of the course is to introduce the student to the main themes and questions that characterize the tourism sector in terms of consumptions, product-service and organization.
Providing the student with a basic preparation of the historical foundations of Tourism Psychology in Italy and acquiring specific knowledge in relation to the main areas of studying the discipline.
The student shall develop critical and interpretative skills needed to reflect on the themes that characterize the tourism phenomenon, and more generally on themes related to the impact of the phenomenon in a social and economic context. Applying the skills learned, knowing how to clearly and effectively communicate, using the correct terminology of the sector with both specialists and nonprofessionals.
At the end of the course the student is expected to be able to autonomously further explore what he or she has learned, reaching a broader autonomy of judgement; to have acquired a method that permits analyzing the complexity of the phenomenon by referring to specific interpretation grids.
Examination methods: The exam will written. The student will be asked to answer 4 open questions in an hour and a half. The questions will deal with the main themes presented during the course; students may be asked to analyze constructs (for example, the functions and meaning of a vacation), to describe models (for example, models related to the decision-making process or to the social impact of tourism), or to analyze the peculiarities of the tourism organization.
Assessment criteria: The evaluation criteria can be summarized in the following:
- the correctness, accuracy and completeness of the response (ex. indicating the main authors’ names, presenting models, using the terminology of the sector).
Answers can also be given in an outline form, but they must be thorough and prove to be an expression of the student’s processing.
Course unit contents: The course will face the analysis of the tourism phenomenon, retracing the development phases in terms of social behavior. It analyzes the peculiarities of such a product-service and examines the organization as an organization of services. In particular, the lessons will deal with the following contents:
- the birth of the psychology of tourism in Italy and its evolution: from the trip to tourism and tourists
- the meaning, functions and motivations of the tourism experience
- process of choosing and interpretive models
- typologies and behaviors of tourists
- social and cultural impact of the phenomenon: interpretive models and measurement tools
- tourism product-service: life cycle, marketing strategies
- tourism organization: definitions, critical success factors
- Human Resources management: HR planning, selecting and training personnel
- Customer satisfaction: the client’s role and the paradigm of discrepancy
Planned learning activities and teaching methods: Lessons essentially consist of frontal teaching activities with IT support (PowerPoint files).
The lessons aim to present and further explore the topics set forth in the program, as well as the historic-social-economic contextualization of the main organizational theories.
Case studies, videos and accounts (experts in the sector) will be provided for discussion, as occasions to develop and apply one’s analytical and judgement skills and to work in groups.
Active participation by students will be greatly appreciated: intervening during lessons to ask for clarification or further explanations, as well as reporting personal experiences.
The students can propose specific topics to explore in depth through a work group (participation is voluntary). The groups and topics will be defined within the first weeks of the course. Each group will report to the class (presenting PowerPoint files, videos, etc.) during the last week of the course, providing everyone with new stimuli for discussion.
Additional notes about suggested reading: All the teaching material presented during the frontal lessons will be available on the Moodle platform from the first day of the course. The slides will allow students (also those who cannot regularly attend the course) to explore some topics in depth and to have outlines or summaries of the main subjects dealt with available.
Textbooks (and optional supplementary readings)
  • Maeran Roberta, Psicologia e turismo. Roma -Bari: Laterza, 2009. o ristampe Cerca nel catalogo
  • Maeran Roberta (a cura di), Ricerche di psicologia del turismo. Bologna: Patron, 2006. o ristampe Cerca nel catalogo

Innovative teaching methods: Teaching and learning strategies
  • Case study
  • Working in group
  • Loading of files and pages (web pages, Moodle, ...)

Innovative teaching methods: Software or applications used
  • Moodle (files, quizzes, workshops, ...)

Sustainable Development Goals (SDGs)
Decent Work and Economic Growth