First cycle
degree courses
Second cycle
degree courses
Single cycle
degree courses
School of Human and Social Sciences and Cultural Heritage
MANAGEMENT OF EDUCATIONAL SERVICES AND LIFE LONG EDUCATION
Course unit
RESEARCH METHODOLOGY AND QUALITY OF EDUCATIONAL SERVICES (C.I.)
SUP6074506, A.A. 2019/20

Information concerning the students who enrolled in A.Y. 2018/19

Information on the course unit
Degree course Second cycle degree in
MANAGEMENT OF EDUCATIONAL SERVICES AND LIFE LONG EDUCATION
SU2089, Degree course structure A.Y. 2015/16, A.Y. 2019/20
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Number of ECTS credits allocated
Type of assessment Mark
Course unit English denomination RESEARCH METHODOLOGY AND QUALITY OF EDUCATIONAL SERVICES (C.I.)
Department of reference Department of Philosophy, Sociology, Education and Applied Psychology
Mandatory attendance No
Language of instruction Italian
Branch ROVIGO
Single Course unit The Course unit can be attended under the option Single Course unit attendance
Optional Course unit The Course unit is available ONLY for students enrolled in MANAGEMENT OF EDUCATIONAL SERVICES AND LIFE LONG EDUCATION

Lecturers
Teacher in charge CRISTINA ZAGGIA M-PED/04

Modules of the integrated course unit
Course unit code Course unit name Teacher in charge
SUP6074508 EDUCATIONAL RESEARCH METHODOLOGY (MOD. A) VALENTINA GRION
SUP6074507 SERVICE QUALITY ASSESSMENT AND EVALUATION (MOD. B) CRISTINA ZAGGIA

Course unit organization
Period  
Year  
Teaching method frontal

Calendar
Start of activities 30/09/2019
End of activities 18/01/2020
Show course schedule 2019/20 Reg.2015 course timetable

Syllabus
Prerequisites: Experimental pedagogy
Target skills and knowledge: At the end of the module the students will be able:
1.to know and apply research methods and tools
2.to define a research design (quantitative and/or qualitative)
3.to carry on a project research and make a report
4.to define, discuss and apply evaluation indicators and criteria of activities and products
5.to make peer assessment, judgements and feedback
6.to define and use appropriate vocabulary concerning research, evaluation and quality of services
7.to classify evaluation goals, types, tools and stakeholder
8.to introduce and compare the different models of managerial, social and environmental quality
9.to discuss the critical aspects of applying quality models to educational services
10. to recognize the accreditation criteria of training, labour, healthy and social organisations
11.to identify indicators to evaluate the quality of activities, projects and services
12.to define a tool of evaluation
13.to define a project of evaluation of an educational service
Examination methods: The exam (which is 2/3 of the final grade) is composed by:
-an online multiple choice test concerning the bibliography (learning outcomes 1,6,7,8,9 and 10)of both the modules
-a work group (a research report - learning outcomes 1,2 and 3 / and a tool of evaluation - learning outcome 12)

The grade of the compulsory online activity counts 1/3 of the final grade. The assessment of online activities will be based on quantitative and qualitative criteria (learning outcomes 4,5,11 and 13)
Assessment criteria: Assessment criteria of the multiple choice test:
-correctness and completeness of the answers

Assessment criteria of the research report:
-completeness of the description
-clarity of the explanation
-critical capacity
-appropriateness of the vocabulary

Assessment criteria of the project of evaluation of an educational service:
-completeness of the project
-sustainability of the project

Innovative teaching methods: Teaching and learning strategies
  • Lecturing
  • Laboratory
  • Problem based learning
  • Case study
  • Interactive lecturing
  • Working in group
  • Questioning
  • Action learning
  • Problem solving
  • Flipped classroom
  • Peer feedback
  • Peer assessment
  • Auto correcting quizzes or tests for periodic feedback or exams
  • Students peer review

Innovative teaching methods: Software or applications used
  • Moodle (files, quizzes, workshops, ...)

Sustainable Development Goals (SDGs)
Good Health and Well-Being Quality Education Clean Water and Sanitation Affordable and Clean Energy Decent Work and Economic Growth Sustainable Cities and Communities Responsible Consumption and Production Climate Action