First cycle
degree courses
Second cycle
degree courses
Single cycle
degree courses
School of Economics and Political Science
Course unit
EPP4064801, A.A. 2019/20

Information concerning the students who enrolled in A.Y. 2017/18

Information on the course unit
Degree course First cycle degree in
EP2093, Degree course structure A.Y. 2014/15, A.Y. 2019/20
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Number of ECTS credits allocated 6.0
Type of assessment Mark
Course unit English denomination OPERATIONS MANAGEMENT
Department of reference Department of Economics and Management
E-Learning website
Mandatory attendance No
Language of instruction English
Single Course unit The Course unit CANNOT be attended under the option Single Course unit attendance
Optional Course unit The Course unit can be chosen as Optional Course unit

Teacher in charge VALENTINA DE MARCHI SECS-P/08

ECTS: details
Type Scientific-Disciplinary Sector Credits allocated
Educational activities in elective or integrative disciplines SECS-P/08 Corporate Finance 6.0

Course unit organization
Period Second trimester
Year 3rd Year
Teaching method frontal

Type of hours Credits Teaching
Hours of
Individual study
Lecture 6.0 42 108.0 No turn

Start of activities 07/01/2020
End of activities 14/03/2020
Show course schedule 2019/20 Reg.2014 course timetable

Examination board
Board From To Members of the board
8 Commissione AA 2019/20 - Canale L-Z 01/10/2019 30/09/2020 DE MARCHI VALENTINA (Presidente)
ALVISI ALBERTO (Membro Effettivo)
FURLAN ANDREA (Membro Effettivo)
7 Commissione AA 2019/20 - Canale A-K 01/10/2019 30/09/2020 FURLAN ANDREA (Presidente)
ALVISI ALBERTO (Membro Effettivo)
DE MARCHI VALENTINA (Membro Effettivo)

Prerequisites: Corporate Governance and Management 1 and 2
Target skills and knowledge: The course aims to provide the conceptual and operational tools to understand and interpret the logic of operations management , and the relationships between companies connected to production processes (supply chain management), analyzing the relationships between economic and technological variables of the transformation processes.

Participation in the course will allow students to:
- acquire the terminology concerning production management
- identify the different dimensions along which to measure production performance
- understand the role of the operations within the different firm's functions
- managing flows within manufacturing or service companies and measuring their efficiency
- identify the main elements related to job design and ergonomics
- identify the key issues to be addressed in the choice to implement new technologies
- understand the different phases that make up the process of new product development
Examination methods: The exam is written and consists of 30 multiple-choice questions that require students to have understood the topics covered and to apply the theory to different contexts. These questions concern both theory (about two thirds of the questions) and exercises (about one third of the questions).

Additionally, attendees can decide to participate in group works, which will give the opportunity to acquire up to 3 points, in addition to those of the written test. This activity will consist in preparing a report from case studies to be presented and discussed in class, and that will allow students to better understand the application of the concepts presented by the focus on concrete cases.
Assessment criteria: The written exam gives the possibility to get up to 30 points. Each correct question will be worth 1 point, each wrong question -0.25.

As for group work, active participation in group work will earn up to 3 additional points. The reports will be evaluated considering the ability to adopt the concepts dealt with in the classroom to the case in point and their correct use.
Course unit contents: 1. The model of operations management
2. Operations performance
3. Operations strategy
4. Process design
5. Layout and flow
6. Process technology
7. Job design
8. Innovation and design in product and service innovation
9. Supply network design
Planned learning activities and teaching methods: Lectures, seminars, teamwork presentations, case studies, active e student-cantered teaching and learning
Additional notes about suggested reading: Slides (which are going to be complimentary and not substitutive to the book) are going to be provided before the lectures via Moodle.
Textbooks (and optional supplementary readings)
  • N.Slack, S.Chambers, R.Johnston,, Operations Management. --: Pearson Education., 2016. 8th edition Cerca nel catalogo

Innovative teaching methods: Teaching and learning strategies
  • Lecturing
  • Laboratory
  • Problem based learning
  • Interactive lecturing
  • Working in group
  • Peer assessment
  • Active quizzes for Concept Verification Tests and class discussions
  • Use of online videos
  • Loading of files and pages (web pages, Moodle, ...)

Innovative teaching methods: Software or applications used
  • Moodle (files, quizzes, workshops, ...)
  • Kaltura (desktop video shooting, file loading on MyMedia Unipd)
  • Top Hat (active quiz, quiz)

Sustainable Development Goals (SDGs)
Responsible Consumption and Production