First cycle
degree courses
Second cycle
degree courses
Single cycle
degree courses
School of Economics and Political Science
Course unit
EPP6077239, A.A. 2018/19

Information concerning the students who enrolled in A.Y. 2017/18

Information on the course unit
Degree course Second cycle degree in
EP2372, Degree course structure A.Y. 2017/18, A.Y. 2018/19
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Number of ECTS credits allocated 6.0
Type of assessment Mark
Course unit English denomination SERVICE MANAGEMENT
Website of the academic structure
Department of reference Department of Economics and Management
E-Learning website
Mandatory attendance No
Language of instruction English
Single Course unit The Course unit CANNOT be attended under the option Single Course unit attendance
Optional Course unit The Course unit can be chosen as Optional Course unit

Teacher in charge MARCO UGO PAIOLA SECS-P/08

ECTS: details
Type Scientific-Disciplinary Sector Credits allocated
Core courses SECS-P/08 Corporate Finance 6.0

Course unit organization
Period First semester
Year 2nd Year
Teaching method frontal

Type of hours Credits Teaching
Hours of
Individual study
Lecture 6.0 42 108.0 No turn

Start of activities 01/10/2018
End of activities 18/01/2019
Show course schedule 2019/20 Reg.2017 course timetable

Examination board
Board From To Members of the board
1 Commissione AA 2018/19 01/10/2018 30/09/2019 PAIOLA MARCO UGO (Presidente)
DI MARIA ELEONORA (Membro Effettivo)
SEDITA SILVIA RITA (Membro Effettivo)

Target skills and knowledge: The aim of the course is to give students fundamental theoretical and professional competences useful to understand modern digital tranformation processes with special attention to digital servitization
Examination methods: For attending students, final marks will be based on: a team work that will be evaluated and presented at the end of the course; a written individual exam, based on the topics presented and discussed in classroom, further readings and case studies.
Non-attending students will take a written exam based on the readings (slides, scientific papers and chapters of books).
Assessment criteria: Student's evaluation will be based on the competences developed in applying autonomously the course’s topics. Attending students will be also evaluated on their capability to work in group, envision solutions and do analyses related to real case studies.
Course unit contents: [1] What is Digital Transformation (DT)
- Technologies and applications (IOT, IIOT, Cloud, Data analysis, smart products & smart services)
[2] DT and Business Models (BM)
- Understanding DT consequences with BM frameworks
- New digitally-boosted BM
- BM Evolution and Hybridation
[3] DT and service-based BM
- Smart services in BtoB and BtoC
- Servitization levels and challenges
[4] DT and marketing information systems
- IOT and CRM 4.0
- DT and ecosystems’ relations
Planned learning activities and teaching methods: Traditional class teaching will be mixed with case-study discussions, seminars and presentations given by external speakers (managers and experts). Attending students will be involved in team working and case discussions.
Students will learn through individual study, participation to discussions in classroom and team working. All the materials will be available at the course’s Moodle web pages.
Additional notes about suggested reading: Texts and materials will be listed at the beginning of the course.
Textbooks (and optional supplementary readings)

Innovative teaching methods: Teaching and learning strategies
  • Problem based learning
  • Case study
  • Interactive lecturing
  • Working in group
  • Use of online videos
  • Loading of files and pages (web pages, Moodle, ...)

Innovative teaching methods: Software or applications used
  • Moodle (files, quizzes, workshops, ...)

Sustainable Development Goals (SDGs)
Industry, Innovation and Infrastructure Responsible Consumption and Production