First cycle
degree courses
Second cycle
degree courses
Single cycle
degree courses
School of Science
Course unit
SC02121240, A.A. 2015/16

Information concerning the students who enrolled in A.Y. 2015/16

Information on the course unit
Degree course Second cycle degree in
SC1176, Degree course structure A.Y. 2014/15, A.Y. 2015/16
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Number of ECTS credits allocated 6.0
Type of assessment Mark
Course unit English denomination ADMINISTRATION OF IT SYSTEMS
Website of the academic structure
Department of reference Department of Mathematics
Mandatory attendance No
Language of instruction Italian
Single Course unit The Course unit can be attended under the option Single Course unit attendance
Optional Course unit The Course unit can be chosen as Optional Course unit

Teacher in charge FRANCESCO CLABOT 000000000000

ECTS: details
Type Scientific-Disciplinary Sector Credits allocated
Core courses INF/01 Computer Science 6.0

Course unit organization
Period Second semester
Year 1st Year
Teaching method frontal

Type of hours Credits Teaching
Hours of
Individual study
Practice 1.0 8 17.0 No turn
Lecture 5.0 40 85.0 No turn

Start of activities 01/03/2016
End of activities 15/06/2016
Show course schedule 2019/20 Reg.2014 course timetable

Examination board
Board From To Members of the board
7 a.a. 2018/2019 01/10/2018 28/02/2020 CLABOT FRANCESCO (Presidente)
MARCHIORI MASSIMO (Membro Effettivo)
CRAFA SILVIA (Supplente)
6 a.a. 2017/2018 01/10/2017 28/02/2019 CLABOT FRANCESCO (Presidente)
MARCHIORI MASSIMO (Membro Effettivo)
CRAFA SILVIA (Supplente)

Prerequisites: The course does not require specific prior knowledge.
Target skills and knowledge: The course aims at introducing the students to the organization of an ICT department of a large company. In particular, it will discuss some established methodologies for setting the ICT processes (ITIL), the motivations that underlie the choice of products and technologies (ROI, SLA, etc.), some concrete examples of basic informative architectures as well as various case studies.
Examination methods: The final exam will consist of a written test with 40 multiple choice questions.
Assessment criteria: The student's knowledge is assessed by a multiple choice test. The final mark will be also based on the quality of the laboratory activity.
Course unit contents: The IT Service Management (ITIL): processes involved in the two Service Management Areas (Service Support and Service Delivery), their application to the operating cycle of services, the fundamental objectives and the reason why these have been standardized, a short dissertation on each of the 10 services involved, practical examples.

- Service Models: considerations on the ROI and SLA approaches and practical aspects.

- The IT department: structure and organization. General organization and short dissertation on the various subsectors. Accurate analysis of the "Service Desk" (as an evolution of the Help Desk).

- The IT infrastructure: vertically from the network to services. Practical examples (no lab), and case studies to test the deductive capability of the students
Planned learning activities and teaching methods: Lectures and laboratory activity.
Additional notes about suggested reading: On the course web site (link there are many downloadable documents in digital format: case studies, informative articles, etc.
Textbooks (and optional supplementary readings)
  • Jan Van Bon, Foundations of IT Service Management-based on ITIL. --: Van Haren Publishing, 2007. Cerca nel catalogo