First cycle
degree courses
Second cycle
degree courses
Single cycle
degree courses
School of Human and Social Sciences and Cultural Heritage
MANAGEMENT OF EDUCATIONAL SERVICES AND LIFE LONG EDUCATION
Course unit
TEACHING AND INTERVENTION METHODS IN ORGANIZATIONS
SUP6074477, A.A. 2017/18

Information concerning the students who enrolled in A.Y. 2017/18

Information on the course unit
Degree course Second cycle degree in
MANAGEMENT OF EDUCATIONAL SERVICES AND LIFE LONG EDUCATION
SU2089, Degree course structure A.Y. 2015/16, A.Y. 2017/18
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Number of ECTS credits allocated 6.0
Type of assessment Mark
Course unit English denomination TEACHING AND INTERVENTION METHODS IN ORGANIZATIONS
Department of reference Department of Philosophy, Sociology, Education and Applied Psychology
Mandatory attendance No
Language of instruction English
Branch ROVIGO
Single Course unit The Course unit can be attended under the option Single Course unit attendance
Optional Course unit The Course unit is available ONLY for students enrolled in MANAGEMENT OF EDUCATIONAL SERVICES AND LIFE LONG EDUCATION

Lecturers
Teacher in charge DANIELA FRISON

ECTS: details
Type Scientific-Disciplinary Sector Credits allocated
Optional M-PED/03 Special Didatics and Pedagogy 6.0

Mode of delivery (when and how)
Period Second semester
Year 1st Year
Teaching method frontal

Organisation of didactics
Type of hours Credits Hours of
teaching
Hours of
Individual study
Shifts
Lecture 6.0 42 108.0 No turn

Calendar
Start of activities 26/02/2018
End of activities 01/06/2018

Examination board
Board From To Members of the board
2 2017/18 01/10/2017 30/09/2018 FRISON DANIELA (Presidente)
FEDELI MONICA (Membro Effettivo)

Syllabus
Target skills and knowledge: At the end of this course students will be able to:
1) Define consultants and clients
□ Define types, roles, and styles of consultants
□ Identify the competencies of consultants and facilitative roles (consultant, coach, trainer, facilitative leader)
□ Identify values and assumptions that guide facilitative roles
□ Apply values and behaviors that guide facilitative roles

2) Explain how to design and plan interventions
□ Identify and explain the main steps of the planning phase
□ Discuss methods of gathering organization data
□ Collect organization data by direct observation
□ Collect organization data by humbling inquiry

3) Explain how to do and check interventions
□ Identify the steps and the core elements of the doing phase
□ Identify the steps and the core elements of the checking phase
□ Explore strategies for concluding the intervention process
Examination methods: Attending students
The distribution of the total score 30/30 will be as follows:
□ Online Assignment (mandatory for attending and non-attending students as well) development and testing of an interview on types, roles, and styles of consultants and facilitative approaches (LO 1) 10/30
□ Field visit and related assignment on gathering organization data by direct observation (LO 2) 10/30 (intermediate assignment)
□ Written exam with multiple choice and open-ended questions (LO 1, 2, 3) 10/30

Non-Attending students
The distribution of the total score 30/30 will be as follows:
□ Online Assignment (mandatory for attending and non-attending students as well): development and testing of an interview on types, roles, and styles of consultants and facilitative approaches (LO 1) 10/30
□ Written exam with multiple choice and open-ended questions (LO 1, 2, 3) 20/30
The field visit is opened to attending and non-attending students as well. If non-attending students take part in the visit and complete the related assignment, the total score will be distributed as above.
Assessment criteria: Written exam assessment criteria:
□ Correct answers
□ Development of answers

Online assignment assessment criteria:
□ Significance of questions
□ Formulation and scope of questions
□ Analysis and reference to the theoretical and methodological contents

Field visit:
□ Consistency with the provided observation grid
□ Analysis and reference to the theoretical and methodological contents
Course unit contents: □ The role of consultants
□ The internal and external consultant
□ The facilitator and other facilitative roles
□ Interventions in organizations: the planning phase
□ Interventions in organizations: the doing phase
□ Doing interventions: become a critical observer
□ Observation of the physical setting of an organization (field visit)
□ Doing interventions: humble inquiry
□ Intervention in organizations: the checking phase
Planned learning activities and teaching methods: □ Interactive lectures and class discussions
□ Case-based teaching
□ Small group activities
□ Completion of problems/projects/assignments, in-class and online
□ Group facilitation
□ Field visit
Textbooks (and optional supplementary readings)
  • Bierema, L. L., Organizational Development. An Action Research Approach. --: --, 2014. [Chapters 3, 4, 5]
  • Schein, E. H., The role of the consultant: content expert or process facilitator?. The Personnel and Guidance Journal, 56(7), 22-26. --: --, 1978. Cerca nel catalogo
  • Schwarz, R., The skilled facilitator: A comprehensive resource for consultants, facilitators, managers, trainers, and coaches. --: John Wiley & Sons, 2002. [Available online; chapters 1, 2, 3, 4, 5] Cerca nel catalogo

Innovative teaching methods: Teaching and learning strategies
  • Work-integrated learning

Innovative teaching methods: Software or applications used
  • Top Hat (active quiz, quiz)